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      Account disabled
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Why has my account been disabled? Why has my client installation been banned?

Please try to log in to our web page, and if it fails try to recover your password. If our server knows why it will tell you. Not being able to recover your password indicates that your account is disabled.

If you receive a message that the "client has been banned" it means that your Your Freedom client software installation is not permitted to connect -- there is nothing wrong with your account. Unless you are using a very ancient version of the Your Freedom client software it means that our system has been abused by your installation with some other account.

The most common reason is because you (or someone using your account/client installation) have somehow violated our Acceptable Use Policy.


But I haven't done anything wrong!

Are you sure?

Typical reasons for our systems (and sometimes our operators) to disable accounts are:

  • SPAM (mass emailing) has been found to originate from you
  • We have received complaints that you commit fraud
  • Hacking attempts
  • All kinds of vandalism (including misbehaving in IRC)
  • Botnet infections on your PC or your phone (including trojan apps)

The most sinister way of abusing our service for spamming is by delivering email through webmail services like Yahoo or Hotmail, or Gmail. If we catch you doing this your chances of having your account re-enabled are very small.

I haven't done any of this!

OK, maybe you haven't dont this willingly. But it doesn't make the slightest difference to us. Let me tell you, we don't take this personally (and you shouldn't either). It's quite possible that your PC or phone is doing things you don't want it to do, for example because it is part of a bot net. This seems to be pretty common -- most people don't care at all about keeping their PCs and phones secure and clean.

Assuming you are running a variety of Windows, please visit this page in in Internet Explorer (it won't work with any other browser): It will help you clean up your PC. Once you are positive that your PC will do only your bidding and not someone else's, contact us and we will re-enable your account.

You should install proper protection software on your PC. Download links can be found on our Download page. And you should not install hacked up apps on your phone that seem to provide something for free that would otherwise cost money. Nothing's free!

Also, make sure you disable "relay for others" on the ports panel of the YF client unless you really need it and you know what you are doing. If you enable this option others can use your YF connection to connect to the Internet. You must ensure that your PC is unreachable from the Internet if you enable "relay for others".

Can't you just re-enable my account?

Sure we can. But if you haven't made sure that no more SPAM will be sent from your PC it will quickly become disabled again. Please run the above tool first, and while you are at it, think about installing a security suite as well. There are free antivirus solutions out there.

If your account has been disabled for at most three times by our protection scripts you may re-enable it yourself. Just try to recover your password. Or wait for at most two hours, it will get re-enabled automatically.



Hah, I'll simply create a new account!

No good. It won't work either. And if we see this when we deal with a "please unban be" request the request will certainly be ignored, permanently.

Please fix the root cause by making sure no-one, especially not yourself, is sending SPAM from your PC, this is the only way to go. Make sure no SPAM and no other abuse is coming from your PC. Then tell us in polite wording about it, and we'll sort you out. It's really simple. Any abusive language and your chance is gone.


   Acceptable Use  | Data Protection Statement